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Effective 1/13/26, motorists will have three opportunities to default on a Standard and/or Hardship Payment Plan before being prohibited from enrolling in these payment plans with the City. In this instance, a motorist can still set up a payment plan with the assigned collections firm or agency but will be responsible for 22% in collection costs. Motorists who have received three defaults may still participate in Early Payment Plans and apply for the Clear Path Relief Program.


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  • State of Illinois driver's license numbers are 12 characters long and begin with a letter.
  • Motorists cannot use this search option if they did not add an Illinois driver's license to a license plate.
  • To add an Illinois driver's license to notices issued by the City, call customer service at (312) 744-7275.
  • Enter the driver's license number without dashes or spaces.


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  • Every payment plan has a unique plan number.
  • The payment plan number can be found in the enrollment email.
  • For assistance with your payment plan number, call customer service at (312) 744-7275.


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