Frequently Asked Questions
What payment plan options are available?
| Eligible Violations |
Qualifying Early tickets in
Violation
or
Determination
Status (Tickets that have not had penalties assessed)
|
Qualifying Standard Non-Hardship tickets in
Final or
Seizure
Status (Tickets that have been assessed penalties)
|
Qualifying Standard Hardship
tickets in
Final or
Seizure
Status (Tickets that have been assessed penalties)
|
| Term |
Up to 24 months |
Up to 24 months |
Up to 36 months |
| Outstanding Fees |
Can still enroll and pay online |
Can initiate plan online but will be required to pay down payment in person
within 4 days if tow and storage fees exist
|
Can initiate plan online but will be required to pay down payment in person
within 4 days if tow and storage fees exist
|
| Down Payment Options |
- $25: If the amount above is greater than $25, the minimum down payment is $25.
- Custom: Any amount that is greater than the applicable minimum down payment.
|
- First payment plan (no previous defaults): 15% of total plan amount.
- Second payment plan (1 previous plan default): 20% of total plan amount.
- Third payment plan (2 previous plan defaults): 25% of total plan amount.
- Custom: Any amount that is greater than the applicable minimum down payment.
|
- First payment plan (no previous defaults): 5% of total plan amount.
- Second payment plan (1 previous plan default): 10% of total plan amount.
- Third payment plan (2 previous plan defaults): 15% of total plan amount.
- Custom: Any amount that is greater than the applicable minimum down payment.
|
| Monthly Payment Restriction |
- Equal Payments: Monthly installment payments will be calculated by dividing
total debt (minus down payment) by the number of months selected for plan.
- $25: Monthly installment payment cannot be less than $25.
|
- Equal Payments: Monthly installment payments will be calculated by dividing
total debt (minus down payment) by the number of months selected for plan.
- $25: Monthly installment payment cannot be less than $25.
|
- Equal Payments: Monthly installment payments will be calculated by dividing
total debt (minus down payment) by the number of months selected for plan.
- $25: Monthly installment payment cannot be less than $25.
|
| Multiple Payment Plans |
Yes |
No |
No |
| Add Additional Tickets to Existing Plan |
No |
Yes, you can add additional tickets to be paid in the current payment plan term. |
Yes, you can add additional tickets to be paid in the current payment plan term. |
| Consequences of Default |
- Prohibited from entering another Early payment plan for the same violations.
- May become boot eligible.
- Penalties will be assessed if the ticket is not paid in full.
|
- After 3 defaults, prohibited from entering another Standard Payment Plan or
Standard Hardship Payment Plan for any violations unless booted.
- $100 default fee.
- Collection cost of 22% assessed.
- May become boot eligible.
|
- After 3 defaults, prohibited from entering another Standard Payment Plan or
Standard Hardship Payment Plan for any violations unless booted.
- Collection cost of 22% assessed.
- May become boot eligible.
|
| Additional Benefit |
- No penalty is assessed on ticket(s) if you successfully complete the payment plan.
- May enter multiple Early Payment plans if you received additional tickets.
|
- If applicable, collection costs of 22% will be waived.
- Will prevent booting for tickets enrolled in the payment plan.
|
- If applicable, collection costs of 22% will be waived.
- No default fee will be assessed if the payment plan is defaulted.
- Will prevent booting for tickets enrolled in the payment plan.
|
| What's required? |
- After you initiate a payment plan online, you are required to make your down payment within 4
days.
- If you do not have tow and storage fees, down payments can be made online, otherwise, please
visit one of the
payment centers.
- To avoid being towed, the down payment must be made within 24 hours of the boot being placed. To
request a 24-hour tow extension, motorists must call 312-744-7275.
- Any outstanding fees must be paid in addition to your down payment
|
- Have a qualifying hardship
- After you initiate a payment plan online, you are required to make your down payment within 4
days.
- If you do not have tow and storage fees, down payments can be made online, otherwise, please
visit one of the
payment centers.
- To avoid being towed, the down payment must be made within 24 hours of the boot being placed. To
request a 24-hour tow extension, motorists must call 312-744-7275.
- Any outstanding fees must be paid in addition to your down payment.
|
| Terms |
Up to 24 months |
Up to 36 months |
| Down Payment |
- 50% of eligible ticket balance plus all applicable fees (e.g. boot, tow, storage).
- Storage fees are calculated at time of payment.
|
- 10% of eligible ticket balance plus all applicable fees (e.g. boot, tow, storage).
- Storage fees are calculated at time of payment.
|
| Consequences of Default |
- After 3 defaults, prohibited from entering another Standard Payment Plan or Standard Hardship
Payment Plan for any violations.
- $100 default fee.
- Collection cost of 22% assessed.
- May become boot eligible.
|
- After 3 defaults, prohibited from entering another Standard Payment Plan or Standard Hardship
Payment Plan for any violations.
- Collection cost of 22% assessed.
- May become boot eligible.
|
How can I enroll in a payment plan online?
You can enroll in an Early, Standard, or Standard Hardship Payment Plan via the
Payment Plan Portal. Please ensure that you have your driver's
license number or notice number (10-digit number) on hand when enrolling.
I'm not eligible for a Standard or Standard Hardship
Payment Plan because I defaulted 3 times. What options do I have if I'm not able to pay my balance in
full?
For information or to participate in a payment plan offered through a law firm or collection agency,
please call a number below based on the first letter of your last name or business name:
| A - E, L - T |
Harris and Harris |
312-604-7100 |
| F - K, U - Z, Other |
Mintex Inc. |
888-272-1170 |
Why do I have to provide an email address in order to enroll in an online payment plan?
The City requires an email address in order to send applicable payment plan notifications.
What if I don't have a personal computer or can't access the internet from my home?
You can visit any Chicago Public Library (CPL) and use a computer to sign up or manage
monthly payments. For library hours and locations, please visit CPL's website at
www.chipublib.org.
I have multiple payment plans and made a payment on the wrong plan. What do I do?
Please contact customer service at 312-744-7275 for assistance.
I am enrolled in an online payment plan and I paid more than the monthly minimum.
Does the additional amount paid go towards my next monthly payment?
Yes, a future monthly payment due is credited by the amount which was overpaid.
Why are some of my tickets missing from the "Eligible Violation(s)" page?
If your Driver's License Number is not associated with your violation(s),
they will not be reflected on the "Eligible Violation(s)" page. You may
call 312-744-7275 to have your driver's license number added to your account.
Why do I have to send in a copy of my Driver's License for
my tickets to be eligible for an online payment plan?
Online payment plans require a driver's license number be associated with your tickets.
Why aren't all the tickets I selected for my online payment plan reflected on my receipt?
Only the ticket(s) to which the down payment was applied will appear on your receipt.
Why can't I access the payment plan portal after I started an online payment plan?
The processing of your online payment plan is in progress, your plan will not be available to view for 30 minutes.
Additional Questions?
Please contact customer service at 312-744-7275.
Notice of Violation (NOV) indicates that a motorist has incurred a parking,
standing, compliance, automated speed enforcement and/or red light camera violation(s).
The motorist has the option to pay the fine amount, enroll in an Early Payment Plan
or request an in-person hearing, contest the violation online or contest the ticket
by mail prior to the Notice of Determination.
Click
here
for more information on contesting violations.
Notice of Determination (NOD) indicates that a Determination has
been made on a parking, standing, compliance, automated speed enforcement and/or
red light camera ticket(s). There are three types of Determinations:
- Default Determination.
This type of determination indicates that a motorist has failed to pay
the fine amount or contest the violation and, therefore, is found to be
in default. In this situation, a motorist can pay the fine amount or go
to 400 W. Superior and request to "set aside" the Determination
(Motion to Set Aside) and have an immediate in-person hearing.
- Administrative Law Judge (ALJ) Determination.
This type of determination indicates that an ALJ has reviewed the merits
of the case (either through an in -person, online or mailed contest) and
ruled in favor of the City. In this situation, a motorist can either
a) pay the fine amount or b) appeal the ALJ's decision by opening an
appeal with the Circuit Court of Cook County.
- Failure to Appear (FTA) Determination.
This type of determination indicates that the motorist failed to appear
at an in-person hearing and, therefore, is found to be in default. In this
situation, a motorist can pay the fine or go to 400 W. Superior,
2006 E. 95th Street, or 2550 W. Addison and request to âset asideâ the
determination (Motion to Set Aside) and have an immediate in-person hearing.
Notice of Final Determination (NOFD) indicates that the motorist has failed to
pay the violation and incurred a penalty. The motorist must pay the fine and the penalty.
Notice of Seizure (NOS) indicates that the motorist has accumulated either
a) three or more tickets in Final Determination status, or b) two or more violations
in Final Determination status that are at least a year old. The motorist must either
a) pay all fines, penalties, and fees or b) contest the validity of the Notice of
Seizure at an in-person hearing within 21 days of the Notice of Seizure. If the
motorist fails to pay or contest, the vehicle is subject to be seized ("booted").
